IT Support Assistant - Full-time

Grow Your IT Career with Advanced IPM

Are you ready to grow your career in a supportive, family-owned environment? Do you want to play a crucial role in keeping the technology our teams rely on connected, secure, and running smoothly? Advanced IPM is looking for a service-minded IT Administrator who enjoys solving problems and helping people. We believe that exceeding expectations is the cornerstone of our success, and we're eager to invest in the right person for this role. Build your technology career while supporting a stable, growing organization.

About Advanced IPM:

Since 1981, Advanced IPM has been a trusted, family-owned and operated company, delivering top-tier service across California and Nevada. Recognized as a "Top 100" firm nationally, we are dedicated to providing exceptional service with a "Service before Self" mindset.

Join us and take pride in being part of a team that values your growth and success.

We're looking for a friendly, organized, and dependable IT Administrator to provide prompt frontline technology support for team members across our corporate, branch, and field operations.

Position Summary:

• Serve as the first point of contact for IT support requests and resolve common hardware, software, account, and access issues.
• Set up, configure, deploy, and support company computers, mobile devices, phones, peripherals, and other end-user technology.
• Support employee onboarding and offboarding by provisioning or removing accounts, access, software, licenses, and assigned devices.
• Administer user accounts, permissions, and access across Microsoft 365 and other company business systems.
• Provide remote and in-person technical support to corporate employees, branch locations, and field personnel.
• Support company software, communication platforms, cybersecurity tools, and access-control systems; promptly identify and escalate suspected security incidents, phishing attempts, compromised accounts, and lost or stolen devices.
• Maintain accurate service tickets and IT documentation, coordinate device assignments and returns, escalate complex issues, and assist senior IT staff with audits, rollouts, and departmental projects.

Qualifications:

• High school diploma or equivalent is required.
• Associate's degree, technical certificate, or relevant certification such as CompTIA A+, Network+, or Microsoft 365 Fundamentals is preferred.
• One to two years of help desk, IT support, or related experience is preferred; strong internal candidates with demonstrated technical aptitude and reliability will also be considered.
• Working knowledge of Microsoft 365, computer hardware, mobile devices, networking, and common business technology.
• Experience with ticketing systems (Jira preferred) and basic mobile device management is preferred.
• Strong customer-service, communication, organization, and troubleshooting skills, with careful attention to documentation and follow-through.
• Professionalism, discretion, confidentiality, and a valid driver's license with an acceptable DMV record for occasional branch travel.

Benefits:

• Competitive Compensation
• Medical, Dental, Vision & Chiropractic Insurance
• Life Insurance
• 401(k) with Employer Match
• Paid Time Off & Paid Holidays
• Employee Assistance Program (EAP)
• Leadership Development
• Career Advancement Opportunities

Why Choose Advanced IPM?

At Advanced IPM we value providing opportunities for growth and development. We prioritize our employees’ well-being and success.

Advanced IPM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Come be a part of our dynamic team