Customer Service Representative (CSR)

Are you looking to grow? So are we! Barbara Brown Allstate Insurance Agency in Homewood, Illinois, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Administration / CSR. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

• Provide exceptional customer service by handling policy changes, endorsements, billing inquires, minimal claims support, renewals, and general account servicing.
• Support license sales agents by managing service-related requests, allowing producers to focus on new business development.
• Serve as the primary liaison between agency management and sales agents to ensure communication, accountability, and follow through.
• Maintain accurate policy documentation and client records.
• Identify opportunities to round out accounts and generate cross-selling opportunities while meeting client needs.
• Ensure agency procedures, compliance standards, and service expectations are consistently followed.
• Contribute to a positive, collaborative, and high-performing team environment.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.

• Active Property and Casualty Insurance license (Illinois preferred; Indiana is a plus).
• Minimum of 1 year insurance agency customer service.
• Strong knowledge of personal lines insurance products, coverages, and policy servicing.
• Excellent communication, organizational, and time management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with agency management systems and carrier platforms.

Preferred Qualifications:

Bilingual (English/Spanish) is a plus