Modifications/ARC Coordinator

Job Title: Architectural Review Coordinator

JOB SUMMARY:

The Architectural Review Coordinator works under the direction of the General Manager and Board of Directors ensuring efficient processing of architectural modification requests.

DAILY DUTIES:

• Answers all phone calls and emails related to modification requests inquiries. 
• Manages all resident requests related to architectural modifications, submitted via the resident portal.
• Sets appointments to meet with residents who require assistance with modification requests.
• Ensures accuracy of all modification requests prior to Modification Committee meetings.
• Processes extensions for approved modifications relating to open violations.
• Prepares and mails modification committee review responses to residents
• Requests proof of permit completion as necessary.
• Updates approved changes to the modification guidelines for distribution to residents, committee members, social media managers, and staff.
• Assists with Customer Service Queue and Online Chat
• Updates homeowner contact information and turnover.
• All other duties as assigned.

Qualifications & Skills

• High proficiency with software platforms, mobile applications, and Microsoft Excel.
• Excellent conflict resolution skills with the ability to remain calm and professional.
• Exceptional attention to detail.
• Preferred - Spanish speaker