Patient Advocate Coordinator - Eye Care Center - Full Time

Patient Advocate Coordinator

Department: Patient Services / Care Coordination

Reports To: Revenue Cycle Manager

Location: Tucson, AZ (Multi-Site Flexibility Required)

Job Type: Full-Time

Job Summary

The Patient Advocate Coordinator assists the Patient Advocate and clinical care teams with financial assistance programs and charity care enrollments. This role is responsible for supporting patients and families through financial processes, addressing patient concerns, assisting with billing estimates and collections, and ensuring seamless care coordination across clinic locations.

Key Responsibilities

• Charity Care & Financial Assistance Support: Assist patients and families with questions, complaints, or concerns regarding charity care enrollment, financial assistance programs, and account balances.
• Patient Advocacy Backup: Serve as primary operational support and cross-location coverage/backup for the Patient Advocate across regional clinic sites.
• Multi-Site Coverage: Maintain schedule flexibility to rotate between designated clinic sites based on operational and practice needs.
• Record & Data Management: Maintain organized spreadsheets and logs tracking all charity care enrollments and financial assistance applications.
• Financial Estimates & Collections: Assist with generating Good Faith Estimates for patients and facilitate patient account collections in a compassionate, professional manner.
• Patient Communications: Handle incoming phone calls, address patient inquiries, and provide administrative support to the patient services team.

Qualifications

• Experience: 1 to 3 years of experience in healthcare, social services, or customer service roles preferred.
• Healthcare Knowledge: Strong understanding of healthcare systems, patient rights, financial assistance workflows, and medical terminology.
• Communication Skills: Outstanding verbal and written communication, active listening, and conflict-resolution abilities.
• Patient-Centered Approach: High level of empathy, cultural competence, and commitment to a patient-first service approach.
• Professional Autonomy: Ability to maintain strict patient confidentiality (HIPAA), handle sensitive financial discussions, and work independently.

Preferred Qualifications

• Bilingual Skills: Fluency in Spanish or other regional high-demand languages.
• Community Health Experience: Demonstrated experience working with diverse, underserved, or vulnerable patient populations.