Customer Service Representative

Customer Service Representative – SAP Order Management — Urgently hiring in Irvine, CA!

Job Title: Customer Service Representative
Pay: $23.00-$24.00 per hour
Hours: 8:00 am - 5:00 pm (Monday–Friday)
Start Date: ASAP

Looking for a professional with a passion for customer service and SAP order management? Join a dynamic team in Irvine, CA, as a Customer Service Representative and make an impact every day. You'll work closely with internal teams, customers, and logistics partners to ensure smooth order processing and delivery, contributing to a high-performance environment.

As a Customer Service Representative, you'll be the key point of contact for order processing, customer support, and issue resolution. You’ll collaborate with various departments to deliver outstanding service and streamline operations, all while maintaining accurate documentation and fostering positive relationships.

What You'll Do
As a Customer Service Representative, you will be responsible for:

• Processing and confirming customer purchase orders using SAP
• Supporting Regional Account Managers with order processing and customer inquiries
• Managing sales orders, backorders, inventory inquiries, and shipment coordination
• Providing customers with order confirmations, tracking updates, pricing, and delivery details
• Handling returns, cancellations, shortages, freight claims, and Sales Return Authorizations (SRA)
• Generating shipping documents such as Bills of Lading, commercial invoices, and shipping labels
• Coordinating with freight carriers to ensure timely, cost-effective deliveries
• Partnering with warehouse, sales, and internal teams to facilitate order fulfillment
• Maintaining accurate records, invoices, and documentation
• Delivering prompt, professional resolution to customer inquiries and issues

What You'll Bring
The ideal candidate for this role will have:

• Proven hands-on CRM experience with order management, customer service, inventory inquiries, or returns processing
• 5+ years of experience in customer service, order management, account coordination, or sales support
• Experience working in manufacturing, distribution, or industrial environments
• Success managing high-volume customer accounts and purchase orders
• Strong communication, organizational, and problem-solving skills
• Excellent attention to detail with the ability to multitask in a fast-paced setting
• Proficiency in Microsoft Word, Excel, Outlook, and data entry
• Experience with FedEx, freight logistics, Bills of Lading, and commercial invoices (preferred)
• Strong customer service, conflict resolution, and relationship-building skills
• Bachelor’s degree preferred, or equivalent work experience

For more than 50 years, Helpmates has been connecting job seekers with opportunities in a variety of specialties. When you apply with us, you’ll work one-on-one with our team members so that we can get your resume in front of the right employers. Once we’ve made the connections, we know you’ll take it from there. We're excited to see you thrive!