Customer Service Representative / CSR -- Onsite role

Customer Service Representative / CSR

Onsite role - Vienna, VA

Duration: Ongoing long term role

Direct Banking Client

Compensation

$25/hr on W2 to $30/hr on W2

*This is the targeted compensation range for this role per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k).

Job Description:

Training schedule will be 7am-330pm for first six weeks.

To receive and process member requests to establish and update accounts. To respond to inquiries regarding field of membership across various channels to include online communications, eMessages, fax, mail, and email. Support and assist member acquisition and retention initiatives. Works under moderate supervision.

Qualifications:

• Ability to exercise initiative/flexibility, using good judgment to make sound decisions that result in the highest level of member service

• Effective skill interacting tactfully and professionally in escalated or difficult situations

• Effective skill interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations

• Ability to work with diverse internal and external customers

• Ability to handle multiple tasks simultaneously with a high degree of accuracy

• Ability to effectively navigate multiple screens and PC applications and adapt to new technologies

• Ability to build relationships through rapport, trust, diplomacy, and tact

• Advanced active listening skills to accurately respond to inquiries and account requests

• Advanced verbal and written communication skills

• Effective organizational and time management skills

• Effective research, analytical, and problem-solving skills

• Desired- Experience working in a high volume, fast paced environment

• Desired- Experience in member/customer service preferably in a call center, retail banking or financial institution

• Desired- Experience working and participating in cross-functional, multidimensional teams and projects

• Desired- Experience leading projects and/or initiatives of small to medium scope

• Desired- Experience leading, guiding, and mentoring others

• Desired- Working knowledge of banking/financial industry standards and practices

• Desired- Working knowledge of functions, philosophy, operations, and organizational objectives

"We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law."

Zillion Technologies is a global leader in business consulting and technology solutions that combine onsite and offsite engineers/resources with the cost, scale and quality advantages of offshore operations.

Our expertise spans industries from providing healthcare information systems to developing E-Remit software. Zillion is capable of providing consultation for clients worldwide and acquiring software licenses for Microsoft, Dell and Oracle products which are our strategic partners. Zillion provides prompt, hassle-free services across countries, continents and time zones, where quality is not an addendum but the very foundation of our solutions.

Zillion delivers expertise which is changing the way the people live, the way the people work and the way the world participates in commerce.