Patient Care Coordinator

Job Summary Duties and Responsibilities: 

• Greet and assist customers ascertaining their needs and answering any questions. 
• Assist customers in finding the product that best fits their medical needs. 
• Help stock and maintain the retail sales floor. 
• Possesses a good knowledge of all retail items and maintains high average of sales. 
• Verify insurance coverage and obtain prior authorization for equipment or supplies when needed. 
• Answer a high volume of incoming calls and be able to manage multiple lines when needed. 
• Return calls within a timely manner, as many calls could be time sensitive. 
• Must maintain highest level of confidentiality and adheres to all company policies regarding confidentiality and HIPAA. 
• Complete paperwork, and orders in a timely manner while completing a high number of sales orders, with low WIP returns. 
• Current with medical policies and qualifications. 
• Knowledge on DME and Respiratory Equipment. 
• All aspects of patient intake and proper input of all information. 
• Understanding medical terminology & being able to read and understand coverage criteria. 
• Follow and understand medical policies to ensure items are covered. 
• Coordinates deliveries and set up of equipment. 
• Ability to operate point of sale. 
• Performs other related duties as required. 

Qualifications: 

Strong computer and phone skills, ability to move comfortably between two computer systems to meet job requirements. 

Self-motivated, organized, ability to manage multiple priorities and work independently. 

Strong attention to detail and the ability to work in a fast-pace setting. 

Excellent problem-solving and follow-up skills. 

Ability to prioritize and deliver on commitments. 

Team player, positive attitude 

Excellent analytical, verbal, and written communication skills 

Ability to work independently and keep all work current. 

All aspects of exceptional Customer Service 

Must be flexible and able to multi-task switching from one job task to another frequently. 

Manage and ensure compliance with regulatory requirements, best practices, and polices/procedures. 

Hours: Monday - Friday 8:30am-5pm, Saturdays 9am-1pm as scheduled. Willingness to work overtime as requested.