Customer Service Examiner

We are seeking a Customer Service Examiner who will provide vital support by verifying data and maintaining accurate records. This role involves daily interaction with various departments and operates within a team structure reporting to a supervisor, ensuring smooth communication and collaboration across the organization.

Responsibilities

• Provide customer support through effective communication over the phone and in writing
• Verify and validate customer data for accuracy
• Maintain and organize detailed records and documentation
• Determine eligibility of benefits per plan documents
• Collaborate with other departments
• Report progress and issues to the supervisor as a team member

Preferred Qualifications

• 1+ years of experience in customer service
• High school diploma or equivalent
• Strong customer service and communication skills
• Proficiency in data entry and attention to detail
• Effective time management and interpersonal skills
• Ability to learn on the job through shadowing and good note taking
• Ability to handle conflict resolution efficiently

TIC provides consulting and administration of plan design, funding, eligibility testing, claim adjudication, benefit payment, FASB ASC 965 (formerly SOP 92-6), COBRA, HIPAA, SPD's, QMCSO's or QDRO's will welcome the comprehensive service solutions available at TIC Midwest, LLC.

TIC is an independent full service company that specializes in the administration and communication of employee benefit plans.

TIC has been in business since 1951. We have clients throughout the Midwest that are served from three TIC office locations. From the beginning, we have offered services to the multiemployer benefit plan industry. Many of the multiemployer plans operating today were designed and established by us. We are familiar with the special challenges of Taft-Hartley plans and the collective bargaining process.

We are proud of the long-term relationship we have with our clients. We are also proud of our staff which includes administrators, consultants, computer specialists, and accountants - many with advanced degrees and certifications.

TIC is a long-time member of the International Foundation of Employee Benefit Plans and the Society of Professional Benefit Administrators. Our employees have, over the years, been directors and committee members of these organizations and have been speakers and authors for them on a wide range of employee benefit topics at educational seminars and programs they conduct around the country.

Equal Employment Opportunity (EEO) Employer