CORRESPONDENT SALES SUPPORT SPECIALIST

CORRESPONDENT SALES SUPPORT SPECIALIST

LOCATION
Richmond, VA | Onsite

COMPENSATION & SCHEDULE
• $19.05/hour
• Monday–Friday, 8:00 AM–5:00 PM
• 3–6 month contract assignment
• Desired start date: August 24, 2026

ROLE IMPACT
Support correspondent clients throughout the appraisal review process by delivering timely, accurate communication and responsive service. This role manages client inquiries, coordinates appraisal review requests, and partners with internal teams to resolve issues. Success is defined by meeting service levels, maintaining accurate tracking, and providing a positive client experience.

KEY RESPONSIBILITIES
• Manage a client-facing email inbox and respond to correspondent client inquiries.
• Submit and track appraisal review requests, provide status updates, and communicate review outcomes.
• Coordinate with internal teams to resolve issues and obtain necessary information.
• Maintain accurate tracking and reporting of appraisal review activity.
• Meet established service levels while delivering responsive client support.

MINIMUM QUALIFICATIONS
• Strong communication and customer service skills with the ability to provide clear, timely client updates.
• Strong organization, attention to detail, and problem-solving skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications.

CORE TOOLS & SYSTEMS
• Microsoft Office
• Email and client communication tools
• Appraisal review tracking and reporting systems

PREFERRED SKILLS
• Knowledge of mortgage lending, correspondent lending processes, underwriting requirements, investor guidelines, and appraisal terminology.
• Familiarity with appraisal review workflows, related documentation, and external client support.
• Experience with loan origination systems (LOS) and mortgage technology platforms.

LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy