Credit & Collections Specialist

Job Title: Credit & Collections Specialist

Location: Schaumburg, IL

Salary Range: $25-28/hour

Benefits: Medical, Dental, Vision 

Role Overview: Brilliant Financial Staffing has been engaged in the search for a Credit & Collections Specialist. Our client located in the Northwest Suburbs is looking for a Credit & Collections Specialist to join their team. They are seeking an individual to handle collection calls, reduce outstanding debts, and provide customer service on every call. Qualified candidates are encouraged to apply immediately! 

Key Responsibilities:

• Contact customers by phone and written correspondence regarding past-due balances.
• Monitor and maintain an assigned portfolio of accounts to reduce delinquency.
• Conduct a high volume of outbound calls to customers with outstanding balances.
• Respond to inbound customer inquiries and resolve account-related questions in a professional and timely manner.
• Provide customer service and assistance regarding billing and collection matters.
• Follow up with customers and internal team members to ensure timely resolution of outstanding issues.
• Investigate and resolve customer disputes related to outstanding balances and payments.
• Maintain accurate account information and documentation throughout the collection process.
• Build and maintain effective working relationships with customers and internal stakeholders.
• Communicate clearly and professionally, both verbally and in writing.
• Meet established individual and departmental performance goals.
• Follow company policies, procedures, and applicable guidelines.
• Perform additional duties and responsibilities as assigned.

Qualifications:

• Collections Experience
• Willing to pick up the phone and make outgoing calls
• Microsoft Excel skills

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Brilliant is an award-winning direct-hire, contract and consulting practice specializing in accounting, finance and technology for the Midwest and Southeast regions of the U.S. Many of Brilliant’s team members include former accounting, finance and technology professionals who are experts in the fields.