Community Outreach Specialist - Medicare & Senior Services
| Verified Pay check_circle | Provided by the employer$26 - $27 per hour |
|---|---|
| Hours | Full-time |
| Location | New Castle, PA 16107 New Castle, Pennsylvania open_in_new |
About this job
Job Description
Community Outreach Specialist – Medicare & Senior Services
Schedule: Full-time, Monday–Friday, 37.5 hours/week, 8-4:30, lunch from 12 to 1
Work Arrangement: Home-based with regional travel, must report to Harrisburg on the first day to get computer and badge.
Location: Southwest Pennsylvania
Must live in one of these counties: Clearfield, Jefferson, Elk, Cameron, Potter, Mckean, Forest, Clarion, Butler, Lawrence, Mercer, Venango, Warren, Crawford, or Erie). Travel within these counties is required.
Travel: Within assigned region
Compensation: $27.00/hour + Full Benefits
Enjoy a strong work-life balance with:
- 12 paid holidays
- No nights or weekends
- 401(k) with employer match
- Medical, dental & vision coverage
- Short-term disability & life insurance
- Paid Time Off (PTO)
Position Summary
We are seeking a Community Outreach Specialist to support Pennsylvania's Senior Medicare Patrol (SMP) program. This position provides education, outreach, and direct assistance to Medicare beneficiaries, families, caregivers, community organizations, and volunteers.
The successful candidate will investigate and resolve complex Medicare billing concerns, provide education on Medicare fraud and abuse prevention, coordinate community resources, and recruit and support SMP volunteers throughout the assigned region.
Key Responsibilities
- Provide one-on-one assistance to Medicare beneficiaries and families regarding Medicare billing errors, fraud, and abuse.
- Research and interpret Medicare rules, policies, and guidelines.
- Resolve complex beneficiary inquiries and coordinate appropriate referrals to government agencies and law enforcement.
- Conduct community outreach, presentations, and educational events.
- Recruit, train, and retain SMP volunteers.
- Coordinate with Area Agencies on Aging, community organizations, healthcare providers, and other partners.
- Provide technical assistance and consultation to regional organizations and facilities.
- Analyze program data and recommend program improvements.
- Maintain accurate case, outreach, volunteer, and program records.
- Participate in statewide SMP initiatives and collaborate with the SMP Project Manager and other Regional Specialists.
- Travel throughout the assigned Southwest Pennsylvania region.
Ideal Candidate
We are especially interested in candidates with experience in:
- Human services or social services
- Case management or client advocacy
- Community outreach and education
- Healthcare or aging services
- Medicare/Medicaid or other government programs
- Fraud, abuse, billing, or complaint resolution
- Volunteer recruitment and management
- Public speaking/presentations
- Community resource coordination
A candidate who is comfortable working directly with people, solving complex problems, researching regulations, and traveling into the community would be a strong fit.
Minimum Qualifications
- Bachelor's degree in communications, social work, public health, or related field and
- At least two years of professional experience in human services involving research, outreach, or social services to clients.
Equivalent education and experience may be considered.
Please Contact: Katherine Skelton
Your Privacy Choices