Operations Assistant

GENERAL PURPOSE OF JOB. As the first point of contact, the Operations Assistant sets the tone for the visitor’s experience with The Salvation Army. The Operations Assistant ensures the effective and efficient operation of the administrative and social service waiting area through the coordination of appropriate associated activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES.

Administrative

1. Know the daily schedule of meetings and activities and set the spaces for these events.
2. Walk through the building and ensure that spaces are clean and sanitized properly.
3. Generate Thank you letters from donors.

General Responsibilities

1. Receive, greet, and refer visitors to the Service Center.
2. Answer incoming telephone calls, which include giving information, answering questions, referring calls, taking messages.
3. Based on the client’s needs, provide appropriate referrals to other social service agencies for more in- depth case management and services.
4. Provide proper and accurate documentation on case files.
5. Maintain daily and monthly record keeping of clientele and services provided by The Salvation Army for internal and external purposes, including present and future grants.
6. Remain up to date on the resources, community events, social service agencies, and programs that are available in the community.
7. Maintain an office job availability binder as well as Job and Community boards.
8. Participate in special events that include fundraising and seasonal activities.
9. Perform other duties that may be assigned by the Service Center Director and/or Area Coordinators
10. Occasionally, may require evening and weekend hours.

MINIMUM EDUCATION and/or EXPERIENCE.

1. Minimum of high school diploma.
2. Two years working in a professional office setting.
3. Professional telephone experience.
4. Computer and Microsoft literate.

Religious Non-profit