Customer Service Representative

We are looking for a SAP Customer Service Representative to join a busy team in Blaine, Minnesota. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, resolving issues, and keeping communication moving smoothly across multiple departments. In this role, you will support customers with questions about orders, products, and services while helping ensure a positive experience from initial contact through resolution.

Responsibilities:

• Respond to customer questions regarding orders, transactions, products, and service-related concerns through phone and email communication.

• Will be assigned a specific territory that includes global support of many of the organization's largest clients

• Investigate and resolve customer complaints or disputes with professionalism, sound judgment, and a focus on positive outcomes.

• Partner with teams across engineering, procurement, production, quality, sales, and shipping to help keep orders on track and customers informed.

• Provide frontline support for product and service issues, including basic technical guidance and coordination with internal resources when needed.

• Follow up with customers and internal stakeholders to confirm order details, pricing information, shipment methods, and delivery expectations.

• Maintain accurate records, update documentation, and complete data entry and order entry tasks with a high level of accuracy.

• Use Microsoft Office applications, including Word, Excel, and Outlook, to manage correspondence, track information, and organize daily work.

• Balance multiple priorities in a fast-paced environment while delivering clear, courteous, and timely communication.

• Assist with inbound and outbound calls, appointment scheduling, and issue resolution to support overall customer service operations.

• Previous experience in a customer service or call center setting, with the ability to manage both inbound and outbound customer interactions.

• Strong working knowledge of Microsoft Office Suite, including Excel, Word, and Outlook.

• Proven ability to enter data and process orders accurately while maintaining organized documentation.

• Excellent verbal and written communication skills, along with strong interpersonal abilities.

• Demonstrated problem-solving skills with the ability to address customer concerns and basic technical issues effectively.

• Ability to manage several tasks at once, adjust to changing priorities, and remain detail-oriented under pressure.

• Comfortable working both independently and collaboratively as part of a team.

• SAP experience is required