Customer Service Representative

We are looking for a Customer Service Representative to support customers in Plano, Texas within a manufacturing environment. This Long-term Contract opportunity is ideal for someone who enjoys managing orders, responding to service-related questions, and keeping customers informed throughout the fulfillment process. The position focuses on delivering timely support, maintaining accurate records, and coordinating with internal teams to help resolve issues efficiently.

Responsibilities:
• Manage incoming replacement part and equipment orders from entry through final processing, ensuring all details are accurate and complete.
• Review stock levels and confirm product availability so customers receive clear expectations on fulfillment timelines.
• Work directly with customers to schedule shipment timing and communicate any changes that may affect delivery plans.
• Provide prompt updates on order progress, service activity, and request status through inbound and outbound customer communication.
• Respond to customer questions related to warranties, invoice details, repair progress, and availability of parts or services.
• Direct technical concerns to engineering or field service specialists when issues require advanced product or repair support.
• Open, document, and monitor customer service cases to ensure each request is followed through to completion within required service commitments.
• Maintain accurate customer information, update company records, prepare service-related reports, and process warranty claims and return requests.• Experience in customer service, call center support, or a similar customer-facing role.
• Strong background in order entry and handling inbound customer inquiries with accuracy and professionalism.
• Ability to manage both inbound and outbound calls while maintaining a high level of service.
• Comfortable coordinating multiple service requests, tracking open cases, and following up on outstanding items.
• Clear written and verbal communication skills for interacting with customers and internal teams.
• Proficiency in maintaining documentation, updating records, and generating routine service-related reports.
• Strong organizational skills and attention to detail in a fast-paced manufacturing support environment.