Bookstore Operations Assistant

Job Title: Bookstore Operations Assistant

Location: (Wellesley, MA 02481)

Duration: Temp - 3 months

Pay Range: $28.98/hr (W2)

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Bookstore Operations Assistant to support daily bookstore operations at MassBay Community College. The ideal candidate will have experience in customer service, textbook inventory, and order fulfillment and a proven ability to deliver timely assistance to students and faculty while maintaining accurate textbook processing and records.

Responsibilities:

• Support daily operations of the bookstore and maintain store order and organization.
• Provide front-line customer service to students, faculty, staff, and visitors to ensure customer satisfaction.
• Receive, unpack, and stock textbooks. Receive shipments in the system and verify accuracy.
• Assist students with ordering textbooks, accessing digital bookshelves, and redeeming access codes.
• Coordinate textbook distribution, returns, and exchanges according to policy and timelines.
• Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate semester listings.
• Liaise with the online book distributor and publishers to troubleshoot orders and access codes.
• Address, resolve, or escalate student, faculty, and staff concerns in a timely manner.
• Perform basic administrative tasks and maintain records as assigned.
• Work independently and collaboratively in a fast-paced higher education environment.

Required Skills & Qualifications:

• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and basic computer applications.
• Ability to lift and move boxes up to 30–40 pounds.
• Ability to work flexible hours during semester start-up and peak periods.

Preferred Skills:

• Experience in retail, bookstore, or higher education service environments.
• Familiarity with textbook adoption platforms and online order management systems.