Customer Service Representative

We are looking for a Customer Service Representative to join a team in Orange, California in a Contract to Permanent role. This position focuses on delivering responsive support to business customers by managing orders, answering inquiries, and coordinating with internal partners to ensure a smooth customer experience. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while handling multiple priorities in a fast-paced environment.

Responsibilities:
• Manage customer order input and updates with a high degree of accuracy across company platforms.
• Respond to customer questions and concerns through phone and email, working through issues to complete resolution and providing timely follow-up.
• Partner with teams across sales, operations, logistics, and finance to address service needs and keep customer requests moving forward.
• Share clear information related to products, order progress, and account details to support customer decision-making.
• Handle inbound and outbound customer communication professionally while maintaining a service-oriented approach.
• Monitor open requests and ensure commitments are completed within expected timeframes.
• Recognize areas where workflows can be improved and suggest practical changes that support stronger service outcomes.• At least 2 years of experience in customer service, account support, or a related client-facing role, preferably in a B2B setting.
• Background in order entry and customer support within a high-volume environment.
• Familiarity with ERP or business systems such as Microsoft Dynamics, Business Central, or comparable platforms is strongly preferred.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Excellent organizational ability, attention to detail, and skill in managing multiple tasks at once.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• A practical problem-solving approach and a strong commitment to delivering a positive customer experience.