Aerial Adventure Park Guides

Provide instruction and guidance for guests using the Aerial Adventure Park.

Essential Duties and Responsibilities:

• Greet guests and provide them with general course information & direction.
• Check guests to ensure waivers are signed & tickets are purchased.
• Familiarize guests with the safety equipment used on the course.
• Observe and assist guests as they maneuver throughout the attraction.
• Verify guests meet the age and weight restrictions of attraction.
• Assess guest age and skill level/ ability and make recommendations.
• Ensure that guests are using equipment properly and safely.
• Monitor ticket times to assure everyone gets allotted time on course.
• Perform retrievals and evacuations when necessary.
• Provide basic first aid care when necessary.
• Perform course and gear inspections and maintain proper documentation.
• Assist with the upkeep of grounds & maintaining park equipment.
• Ensure that all guests have a fun and memorable experience.
• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities):

• Skilled in providing outstanding customer service.
• Display good judgment skills in making decisions.
• Must follow company procedures for maintaining a safe workplace.
• Must pay attention to detail and have an extreme dedication to safety.
• Must have a friendly and fun disposition and connect with guests.
• Prior experience working with children helpful.

Core Competencies:

• Decision Making: Use sound judgment to make good decisions.
• Friendly Service: Treat people courteously and respond in a helpful manner.
• Motivation: Maintain and display a high level of energy & enthusiasm.

Physical Demands:

• Must be comfortable working at heights up to 30 feet.
• Must be physically fit and able to lift up to 50 lbs.
• Must be under the maximum course weight requirements of 275 lb.
• Must be able to stand, bend, climb, lift, reach, and pull repetitively.
• Must be mentally attentive and focused at all times.
• Must be comfortable working outside in all weather conditions.

Shift Requirements:

• Weekend and holiday mandatory.
• May cover shifts for both attractions, Aerial Adventure Park and Tree House Trail.

Age Requirements:

• Applicants must be at least age 18 for park operator & monitor positions
• Cori background check required prior to being hired.
• First aid & CPR certification preferred.
• Must successfully complete Aerial Park Course training.
• Mandatory 1 day training in June

Complimentary use of all activities During Summer and Fall at Berkshire East, Zoar Outdoor and Catamount Ski Area, food and merchandise discounts, friends & family vouchers;