Live Chat Agent

At Norluxe Realty, we deliver exceptional real estate experiences by combining white-glove client service with cutting-edge market expertise. From luxury residential properties to high-yield investment portfolios, we pride ourselves on responsiveness, discretion, and excellence at every touchpoint.

We are seeking a articulate, high-energy Live Chat Agent to serve as the digital front desk of Norluxe Realty. In this role, you will be the first point of contact for prospective buyers, sellers, renters, and property investors visiting our website and digital platforms.

Your primary goal is to provide immediate, polished, and helpful communication, answering inquiries, pre-qualifying leads, and seamlessly connecting clients with our top-producing real estate agents.

• Client Engagement: Promptly greet website visitors, handle real-time inquiries, and deliver high-touch customer support via online chat and messaging channels.
• Lead Qualification & Routing: Ask targeted pre-qualification questions (budget, timeline, location, buyer/seller status) and capture accurate contact information to route high-intent leads to the appropriate sales agent or property manager.
• Property & Market Information: Provide preliminary information on featured listings, open house schedules, purchasing processes, and company services using approved templates and knowledge bases.
• Appointment Scheduling: Coordinate and schedule consultations or property viewings between prospective clients and sales representatives using our CRM system.
• CRM Data Management: Accurately record chat transcripts, lead notes, and client profiles into our CRM (e.g., Salesforce, HubSpot, or KvCORE) to ensure seamless follow-up.
• Issue Escalation: Identify complex inquiries, urgent tenant matters, or high-value clients and route them to senior team members promptly.

• Experience: 1–3 years of experience in live chat support, customer service, sales development, or hospitality (Real estate or luxury service experience is a strong plus).
• Communication: Flawless written English with excellent grammar, spelling, tone, and active listening skills. Ability to communicate warmth, luxury, and professionalism via text.
• Technical Proficiency: Experience navigating live chat software (e.g., LiveChat, Zendesk, Intercom), CRM platforms, and scheduling tools.
• Speed & Accuracy: Exceptional multitasking capabilities; ability to manage 2–3 chat threads concurrently without sacrificing quality or accuracy.
• Real Estate Interest: Basic understanding of real estate processes (buying, selling, leasing) or a strong eagerness to learn.

• High emotional intelligence and professional discretion
• Strong problem-solving ability under fast-paced conditions
• High attention to detail in client data entry
• Strong self-motivation and ability to work independently

• Competitive hourly rate / salary + performance bonuses for qualified lead conversions
• Comprehensive health, dental, and vision benefits (if applicable)
• Flexible work arrangements
• Professional growth and training opportunities within the real estate industry
• Collaborative and supportive team culture