Online Chat Representative

Here is a polished, professional job description designed specifically for an Online Chat Representative at Norluxe Realty.

Company: Norluxe Realty

Location: Remote / Hybrid / On-site (Select one)

Job Type: Full-time / Part-time (Select one)

Department: Digital Client Services / Sales Support

At Norluxe Realty, we set the standard for modern real estate excellence. By pairing luxury-tier service with innovative digital tools, we help clients seamlessly navigate residential buying, selling, and investment opportunities. We pride ourselves on responsiveness, sophistication, and delivering an exceptional client experience from the very first interaction.

We are looking for a tech-savvy, articulate Online Chat Representative to act as the primary online ambassador for Norluxe Realty. In this role, you will be the dynamic first impression for prospective clients visiting our web and mobile platforms.

Your mission will be to engage online visitors instantly, answer inquiries with precision and warmth, identify high-potential leads, and route prospective buyers, sellers, and investors to the appropriate sales professionals.

• Real-Time Client Engagement: Promptly initiate and respond to inbound chats, web inquiries, and messaging requests with a professional, welcoming tone.

  
   

• Lead Qualification & Capture: Engage visitors in thoughtful dialogue to gather essential details—such as budget, timeline, desired location, and representation status—before capturing accurate contact information.

  
   

• Lead Routing & Hand-Off: Seamlessly connect qualified leads to designated real estate agents or property management specialists based on territory, price range, and client needs.

  
   

• Information Support: Answer general questions regarding active listings, open houses, neighborhood data, and the buying/selling process using approved resources and brand guidelines.

  
   

• Consultation Scheduling: Assist prospective clients with booking virtual consultations, in-person meetings, or property viewings directly on team calendars.

  
   

• CRM Maintenance: Accurately log client interactions, contact information, and detailed notes into our CRM system (e.g., Salesforce, HubSpot, or kvCORE) for prompt sales team follow-up.

  
   

• Experience: 1–3 years of experience in online customer support, digital lead qualification, inside sales, or hospitality. Experience in real estate, luxury retail, or high-touch service industries is preferred.

  
   

• Communication Skills: Outstanding written communication skills with strong grammar, spelling, and a refined professional tone tailored to a real estate clientele.

  
   

• Multitasking Ability: Proven ability to manage multiple live chat conversations simultaneously in a fast-paced digital environment without compromising accuracy or tone.

  
   

• Technical Aptitude: Proficiency with web chat software (e.g., LiveChat, Zendesk, Intercom, Drift), CRM databases, and online calendar platforms.

  
   

• Industry Knowledge: Basic knowledge of real estate terminology and transaction processes is a plus, though a quick ability to learn is essential.

  
   

• High professionalism, discretion, and attention to detail

  
   

• Strong problem-solving skills and composure under pressure

  
   

• Self-motivated, reliable, and goal-oriented

  
   

• Client-centric mindset focused on delivering a premium digital experience

  
   

• Competitive hourly base pay + performance incentives for successfully qualified leads

  
   

• Comprehensive benefits package (Health, Vision, Dental) (if applicable)

  
   

• Flexible remote or hybrid work schedule

  
   

• Opportunities for career advancement within the real estate and digital marketing teams

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older