Logistics & Sales Operations Specialist

About Venchi 
Since 1878, Venchi has celebrated chocolate in all its forms — from the authentic taste of our cocoa origins to the art of gelato. Today, we bring Italian excellence, quality, and positive indulgence to customers around the world through a growing network of stores and channels. 

Our values — Taste, Truth, Ingenuity, and Togetherness — guide how we work, grow, and create experiences for our customers and teams. 

About the role:
The Senior Logistics & Sales Operations Specialist will support daily supply chain execution while helping build stronger, more scalable logistics processes for Venchi’s U.S. business. This role is approximately 50% hands-on operations and 50% process improvement, with responsibility across Retail, Wholesale, and Ecommerce fulfillment. The ideal candidate is highly organized, data-driven, comfortable working with third-party logistics providers, and motivated to use AI, automation, and better reporting to improve service, accuracy, and cost performance.

Key Responsibilities

Logistics & Customer Operations

• Manage end-to-end order fulfillment across channels.

• Coordinate daily warehouse and transportation activities to ensure timely, accurate deliveries.

• Act as a key operational liaison with third-party logistics providers, carriers, customers, and internal teams.

• Monitor inventory levels, lot traceability, shelf life, replenishments, and inventory accuracy.

• Resolve shipping discrepancies, customer service escalations, and operational exceptions.

• Ensure compliance with customer routing guides, vendor requirements, and operating procedures.

KPI Management & Cost Control

• Monitor and report operational KPIs, including OTIF, inventory accuracy, order cycle time, transportation costs, and customer service performance.

• Analyze data to identify trends, risks, root causes, and improvement opportunities.

• Support freight, warehousing, and fulfillment cost tracking and cost control initiatives.

• Develop reports and dashboards that improve operational visibility and decision-making.

• Recommend corrective actions to improve service reliability, efficiency, and cost performance.

Process Improvement, Automation & AI

• Challenge existing processes and identify opportunities to eliminate manual work and improve productivity.

• Leverage AI, automation, and digital tools to streamline workflows, reporting, and exception management.

• Support scalable process improvements that strengthen accuracy, speed, and service quality.

• Contribute to a culture of ownership, innovation, continuous improvement, and data-driven execution.

What We're Looking For 

• Bachelor’s Degree in Supply Chain, Logistics, Business Administration, or related field.

• 5+ years of experience in logistics, transportation, supply chain, customer operations, or distribution.

• Experience working with third-party logistics providers.

• Strong understanding of warehouse operations, inventory management, transportation, and order fulfillment.

• ERP experience, preferably Microsoft Dynamics 365.

• Advanced Excel skills and strong analytical capabilities.

• Excellent communication, problem-solving, and organizational skills.

• Experience in food, consumer goods, retail, or temperature-controlled distribution.

• Knowledge of lot control, shelf-life management, product traceability, and customer compliance requirements.

• Experience supporting Retail, Wholesale, and Ecommerce operations.

• Exposure to reporting tools, process automation, AI applications, or business intelligence platforms.

• Experience driving process improvements with measurable business impact.

Success in This Role 

• Ownership mentality, accountability, and a proactive problem-solving approach.

• Comfort working with data, KPIs, operational analytics, and cost-performance tradeoffs.

• Curiosity and enthusiasm for AI, automation, and smarter ways of working.

• Ability to balance hands-on execution with process improvement and strategic thinking.

• Collaborative communication style and ability to work effectively across functions in a fast-paced environment.

What We Offer:

• 100% Company covered health and dental benefits for the employee

• 401k matching (up to 4%)

• Competitive paid time off policy

• Wellhub wellness benefit

• Commuter benefits

• 30% discount in-store

Work Environment & Schedule

This is a full-time role based in New York, with regular office presence expected to support collaboration, execution, and Venchi culture. The position offers flexible shift patterns, including up to two days working from home, while requiring hands-on availability during operational peaks, customer escalations, and time-sensitive logistics issues.

Pay range and compensation:

This role offers a base salary of $80,000 to $95,000, plus a bonus tied to the achievement of key company objectives. The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise.

Join us at Venchi and help us bringing the Italian way of life and delicious flavors to every corner of the world! We look forward to hearing from you!