Automotive Service Advisor - Group 1 Automotive

Overview

Responsibilities

• Greet customers promptly and professionally, identifying service needs
• Document vehicle concerns and create accurate repair orders
• Recommend maintenance and repair services based on inspections and diagnostics
• Provide clear explanations of services, costs, and timelines
• Coordinate with technicians and the parts department to ensure efficient workflow
• Maintain consistent communication with customers regarding service status and updates
• Identify and present upsell opportunities for additional services and preventative maintenance
• Review completed work for accuracy and ensure quality standards are met
• Deliver vehicles back to customers, explaining work performed and ensuring satisfaction
• Maintain high customer satisfaction scores and foster repeat business

Qualifications

• Previous automotive service advisor experience preferred (luxury brand a plus)
• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Basic knowledge of automotive systems and maintenance services
• Sales-oriented mindset with the ability to recommend services confidently
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency with dealership service software and computer systems
• High school diploma or equivalent (associate or technical degree preferred)

• Salary Based Pay Plan, Plus Bonuses
• A Great Working Environment
• A Structured, Self-Paced Career Path Leading to Management Opportunities
• Service Advisor University – Paid for by Group 1 Automotive
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan
• Pinnacle Awards Program