Customer Service

Pridestaff is currently seeking a Customer Service Representative  for a manufacturing company located in Chino, CA. This is a full-time, contract to permanent position with opportunity to grow. Please see job requirements below to be considered.

• Pay Rate: $19-21
• Shift: Monday – Friday, 7am to 3:30pm

Essential Duties and Responsibilities:

• Manage medium to large residential dealer accounts (80K a year and up)
•  Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
•  Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
• Monitor completion of daily customer LTL shipments including UPS.but not limited to.
• May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Provide technical assistance for dealers.
• Assists architects as required.
• Other duties as assigned

Job Requirements:

• 3-5 years Customer Service experience, door industry preferred
• Detail oriented and have the ability to find solutions to problems
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
• Math skills required.
• Willingness to learn products and processes.

Benefits with PrideStaff:

• Competitive pay
• Comprehensive benefits package
• Health Benefits
• Paid Holidays after 1500 hours

As the proud owner and Strategic-Partner of the PrideStaff Ontario office, my goal is to help businesses in my territory and talented job seekers reach their personal and professional goals. My team’s commitment is to place the right person the first time, and to have a positive impact on our clients’ businesses, our candidate’s careers and the overall business community.

PrideStaff's mission is to consistently provide client experiences focused on what they value most. At PrideStaff Ontario, we execute on this mission by thoroughly understanding our clients’ needs, finding top quality candidates who meet these needs, and developing deep and lasting relationships with both our clients and candidates

PrideStaff has consistently earned Inavero’s Best of Staffing Award. As the owner of Ontario territory, I am personally committed to maintaining this standard of excellence and will do what it takes to meet/exceed our clients’ and candidates’ needs.