Customer Service Representative

Job Title: Client Relations Specialist (Customer Service Representative)

Position Type: Full-Time / Non-Exempt

Compensation: $21.00 - $22.00 / hour

Location: On-site (Gresham, OR)

Position Overview

We are seeking a dynamic, results-driven Client Relations Specialist to join our customer service team. This critical role serves as the primary liaison between our organization and our valued client base. The ideal candidate will deliver exceptional support, manage multi-faceted account workflows, and ensure all inquiries are resolved with maximum professionalism and efficiency. If you thrive in a fast-paced environment, possess superior communication skills, and excel at managing project details across departments, we encourage you to apply.

Key Responsibilities

·         Primary Client Liaison: Act as the main point of contact for an assigned customer base, managing inquiries and collaborating across departments to ensure timely resolution.

·         Order & Account Management: Process product orders, generate accurate pricing estimates, coordinate client appointments, and perform account updates.

·         Production Scheduling: Maintain proactive communication with customers to capture changing job requirements and integrate updates into the active production schedule.

·         Logistics Tracking: Oversee and communicate delivery dates, issuing formal job status confirmations to clients.

·         Cross-Functional Support: Cross-train on all active corporate accounts to provide seamless coverage and operational continuity during staffing shortages.

·         Team Collaboration: Partner with internal team members to maintain high service standards and achieve collective departmental benchmarks.

Qualifications & Skills

·         Experience: 2 to 5 years of experience within the printing industry is preferred; a proven track record in professional customer support or client services is required.

·         Education: High School Diploma or GED equivalent.

·         Technical Proficiency: Strong literacy in Microsoft Office Suite (Word, Excel, Outlook); capability and willingness to be fully trained in JDE Oracle systems.

·         Communication Skills: Exceptional phone etiquette, active listening skills, and the ability to articulate information clearly and concisely in writing.

·         Operational Agility: Proven capability to perform under pressure, manage competing deadlines, and maintain strict attention to the minute details of complex projects.

·         Problem-Solving Ability: Strong critical thinking skills with a proactive approach to identifying issues and implementing workflow solutions.

Temp-To-Hire Status - Benefits include:

·         Paid Sick and Safe Leave based on Washington State or Oregon State law (depending on the state you work in)

·         Employees are eligible to purchase medical, dental, vision, and term life insurance benefits.

·         Vacation Pay – one week offered after 2000 hours worked

·         Holiday Bonus – 5 days*

·         Refer-A-Friend Bonus Program*

Employers Overload is an Equal Opportunity Employer committed to employing a diverse workforce.

Employers Overload has been on the forefront of workforce solutions for more than 75 years. We thrive by focusing on what we do best: providing innovative workforce solutions to high quality organizations in the markets we service.

We partner with some of the most successful companies in our area to offer workplace opportunities to qualified candidates. We specialize in full-time, long-term positions and offer standard benefits. We also offer part time and temporary positions when available.

We are currently looking for skilled employees with a dedication to their given industries. Call us now to speak with someone on our team who can help you find your next opportunity!

We look forward to working with you.

Employers Overload is an Equal Opportunity Employer, committed to employing a diverse workforce.