Dispatcher

Dispatcher

Position Summary

The Dispatcher is responsible for coordinating daily schedules, assigning work to field personnel, communicating with customers and technicians, and ensuring jobs are completed efficiently and on time. This position requires strong organization, communication, and problem-solving skills in a fast-paced environment.

Key Responsibilities

• Coordinate and dispatch technicians, drivers, or field personnel to customer locations.
• Schedule new and follow-up service calls based on priority, location, technician availability, and customer needs.
• Monitor schedules throughout the day and make adjustments as necessary.
• Communicate job details, updates, and changes to technicians and customers.
• Maintain accurate records of appointments, work orders, and job status.
• Monitor technician productivity, arrival times, and completion of assigned jobs.
• Respond quickly to scheduling conflicts, delays, emergencies, and other issues.
• Work closely with management, service personnel, and other departments to ensure smooth operations.
• Provide customers with accurate appointment information and updates.
• Ensure work orders are properly updated and closed out.
• Assist with after-hours, emergency, or priority calls as required.
• Maintain a high level of customer service and professionalism at all times.
• Perform other duties as assigned.

Qualifications

• 2+ years of dispatching, scheduling, customer service, or related experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Comfortable working with computers, scheduling software, and Microsoft Office.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and follow-through.
• Experience in a service, transportation, construction, or field-service environment is a plus.

Preferred Skills

• Experience with dispatch or field-service management software.
• Knowledge of geographic areas and efficient routing.
• Ability to effectively manage multiple technicians or crews.
• Strong customer service and relationship-building skills.
• Bilingual English and Spanish is a big plus.

Work Environment

This is a fast-paced position requiring frequent communication with customers, technicians, and internal staff. The successful candidate must be able to adapt to changing schedules and priorities while maintaining accuracy and professionalism.

MAGNUM STAFFING is a recruiting and staffing solutions firm based in Houston, Texas, and founded in 1996.

Our areas of specialization include manufacturing, production, warehouse/distribution, technical, and logistics for the industrial business sector.

We also provide various services to any industry that assists the client in their human capital management issues. This includes vendor on premise, managed services, payroll transferring and a direct hire specialist focusing on exempt and non-exempt engineering, manufacturing, petrochemical, supply chain management, finance and field operations positions.

With the Staffing industry’s badge of professionalism and seal of excellence behind each hiring manager, Magnum has been designated as one of the top 10 staffing firms in Houston by the Houston Business Journal.
Also, Magnum was the first industrial staffing firm in Houston to require every hiring manager to be CTS certified, setting the precedent for the city’s industrial staffing industry. By ensuring each hiring manager earns CTS certification, Magnum guarantees its hiring professionals have the most up-to-date knowledge of current employment laws and procedures, as well as business operations and ethics.
https://www.magnumstaffing.com/about.html

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