Intake Care Senior Representative

Job Title: Intake Care Senior Representative
Job Location: Remote
Job Duration: 05 Months Contract (possible extension)
Pay rate: $21.25/Hr. on W2

Schedule Notes:

• 100% Remote
• Training Schedule is 8:30am - 5:00pm CST (for about the first six weeks)
• Ongoing Schedule after training is 10:30am - 7:00pm CST.
• Candidates can be located in any US time zone as long as they can commit to the hours needed.

• Delivers specifically delegated Utilization Management tasks assigned by a supervisor.
• Assigns client to appropriate staff members or behavioral health network provider for assessment and counseling. Serves as initial contact for clients and their eligible dependents requesting services.
• Responsible for customer service and relevant standards such as telephone response time.
• May make referrals within stated limits.
• Supports and assists with training for employees.
• May provide guidance around procedures and workflows.
• Completes day-to-day Intake Care tasks without immediate supervision but has ready access to advice from more experienced team members.
• Tasks involve a degree of forward planning and anticipation of needs/issues.
• Resolves non-routine issues escalated from more junior team members.

• Customer Service experience
• Prior experience working in a patient focused mental health environment preferred
• Ability to maintain a professional and positive image to external customers
• Candidate must possess superb interpersonal communication skills
• Effective listening and organizational skills, with the ability to manage multiple tasks
• Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems
• Independent problem-solving skills
• Able to excel and/or prior successful experience in a virtual team environment
• Strong time management skills
• Ability to type effectively and have strong PC skills.