Technical Support Engineer

Title: Technical Support Engineer

Duration: 6 month contract

Location: Hybrid 3 days per week in Philadelphia, PA OR Exton, PA

Desired Skills & Experience

• 1-3 years of technical support, operations support, or related experience
• Experience using Confluence/Jira or similar issue tracking platforms
• Strong troubleshooting, problem-solving, and verbal/written communication skills.
• Ability to manage multiple priorities in a fast-paced environment

Job Description:

The Pilot Support Specialist supports product pilot programs by serving as a primary point of contact for participants. This role is responsible for troubleshooting issues, documenting and tracking defects in Jira, gathering user feedback, and coordinating with Product, Engineering, and Operations teams to resolve issues and improve the pilot experience. The ideal candidate has strong customer support, problem-solving, and communication skills, along with experience managing multiple priorities in a fast-paced environment.

Compensation:

$20-25

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.