Billing CSR

Job Title: Billing Customer Service Representative

Job Location Details: Phoenix, AZ 85034

Client Location:

Work Location: * (Either remote OR city and state of physical worksite) *

Job Description:

Are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? At Medix, we are dedicated to creating opportunities for talent through our Healthcare, Scientific and Information Technology divisions. Our dedicated recruiters offer a personalized service to make sure we truly understand your employment needs.

• As a Billing Customer Service Rep you will be dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence regarding their bills. You will also oversee collection of timely documentation from network providers and patients to ensure adherence to quality standards.
• This is a role where representatives will take inbound calls from patients regarding questions on their bills, and it is the Billing Customer Service Rep's responsibility to them and must be able to understand EOBs (must have EOB experience). Reps will also be responsible for updating patient accounts

Responsibilities/ Job Duties:

• Receive 30-60 calls from patients and providers in reference to payment issues, patient service issues and updates on insurance data.
• May also conduct outbound calls as necessary to Insurance companies and Doctor's offices (few).
• Determining nature of calls and documenting via claim system (XIFIN) an appropriate associated reason code.
• Effectively research, resolve and respond to billing issues accurately and expeditiously as you will be in a phone queue.
• Take payments over the phone or set up a payment plan
• Must be able to navigate through multiple windows/tabs/screens.

Minimum Education and Experience Requirements:

• High school diploma/GED/transcripts
• 2+ years Call Center / Contact Center experience - working in a phone queue!
• Strong phone presence / customer service skills

Schedule/ Shift:

• Monday-Friday, 9am-5:30pm (MUST have flexibility to work ANY 8-hour shift between 7am-5:30pm)

Benefits:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)

• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)

• 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)

• Short Term Disability Insurance

• Term Life Insurance Plan

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?