ICA Team Manager

Location: SE WI / Hybrid
Organization: Connections – An IRIS Consultant Agency by Lutheran Social Services of WI & Upper MI

Choose to be part of a team grounded in the virtues of being:
Humble
Hungry
People Smart

At LSS-Connections, we’re a non-profit organization that values inclusivity, diversity, transparency, respect for ideas, ownership, and accountability—all while working toward a shared vision.

As an ICA Team Manager, you’ll empower clients to live the promise of self-determination and lead a team of professionals dedicated to making a difference.

• Lead and mentor ICA Teams to deliver exceptional service.
• Ensure compliance with state ICA contract requirements.
• Build community connections and foster cultural competence.
• Oversee hiring, training, and development of team members.
• Manage budgets and maintain fiscal integrity.
• Support outreach strategies and ICA service enhancements.

• Flexible Schedule
• Robust Benefits Package:
  • Medical/Dental/Vision
  • 403B Retirement Plan
  • Life Insurance & Disability Coverage
  • Mileage Reimbursement
• Paid Time Off: Vacation, Sick, Personal, and 10 Paid Holidays
• Employee Assistance Program
• Technology Provided: Laptop, Cell Phone, Printer, Office Supplies

• Bachelor’s Degree in social work, psychology, human services, or related field (Master’s preferred).
• 3+ years experience working with similar populations; supervisory experience strongly preferred.
• Valid Driver’s License and satisfactory driving record.
• Ability to pass a Caregiver Background Check.
• Strong communication and leadership skills.
• Proficiency with Microsoft Suite and ability to learn internal systems.

• Regularly required to talk or hear; frequently stand, walk, and sit.
• Occasionally lift/move up to 10 pounds.
• Vision requirements: close, distance, color, peripheral, depth perception, and focus adjustment.
• Keyboarding required for this position.
• Work occurs in community environments (home, office, community settings) and may involve outdoor conditions during travel.
• Possible exposure to chemical fumes, smoke, dust, mildew, and pets in client homes.
• Noise level is usually moderate.

• Ability to travel on day trips up to 50%; occasional overnight travel may be required.

If you’re a caring person with a passion for serving others, we want you on our team!

Apply Today and Help Us Empower Lives!

LSS is an Equal Opportunity Employer (EOE).