Service Department Manager - Commercial Equipment

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance

  
    
Service Department Manager – Commercial Equipment
City Food Equipment – Chicago, IL / Lombard, IL / Wisconsin


Job Type: Full-Time
Pay: Competitive Salary (based on experience)

Job Summary


City Food Equipment, a leading commercial restaurant equipment company serving the Chicagoland area since 1985, is seeking an experienced Service Department Manager to lead and oversee our commercial equipment service operations.

This is a hands-on leadership role responsible for managing technicians, coordinating service calls, and ensuring efficient, high-quality service delivery to our customers. The ideal candidate is highly organized, mechanically knowledgeable, and experienced in managing service teams in a fast-paced environment.

Responsibilities

• Oversee daily service department operations (scheduling, dispatching, workflow)
  
  
• Answer incoming service calls and schedule repair appointments
  
  
• Manage service calendar and technician assignments
  
  
• Coordinate team meetings to ensure communication and accountability
  
  
• Ensure technicians are prepared with proper parts and tools
  
  
• Assist customers with service tickets and repair inquiries
  
  
• Monitor technician performance, paperwork accuracy, and service efficiency
  
  
• Conduct performance reviews, coaching, and corrective actions
  
  
• Prepare quotes, invoices, and process payments
  
  
• Maintain service records, parts tracking, and reporting
  
  
• Collaborate with other departments to support overall operations
  
  

Requirements

• High school diploma or GED required (Associate’s or technical training preferred)
  
  
• 3+ years of mechanical experience (restaurant equipment, HVAC, automotive, or similar)
  
  
• 2+ years of supervisory or management experience
  
  
• Strong knowledge of equipment, parts, and service processes
  
  
• Ability to create estimates, work orders, and calculate labor
  
  
• Strong organizational and multitasking skills
  
  
• Excellent communication and customer service skills
  
  
• Proficiency in Microsoft Office (Word, Excel)
  
  
• Ability to work in a warehouse environment
  
  
• Valid driver’s license preferred
  
  

Preferred Qualifications

• Experience managing a service department (restaurant equipment or similar industry)
  
  
• Familiarity with service/dispatch software
  
  
• Experience improving processes and operational efficiency
  
  
• Bilingual (English/Spanish) a plus
  
  

Benefits

• Health insurance
  
  
• Dental insurance
  
  
• Vision insurance
  
  
• Paid time off
  
  
• Career growth opportunities
  
  
• Stable, family-owned company (since 1985)
  
  

Why Join City Food Equipment?

• Established, reputable company in the Chicagoland market
  
  
• Leadership role with direct impact on operations and growth
  
  
• Team-oriented culture with long-term stability
  
  

Apply here:
https://www.cityfoodequipment.com/pages/careers

City Food Equipment is an Equal Opportunity Employer.