Practice Care Manager

Patient Care Manager | Full-Time | North Carolina

Cape Fear Family Medicine in Fayetteville, NC is searching for an experienced Patient Care Manager to join our staff.

We are seeking a full-time Patient Care Manager that displays excellent teamwork, accountability, and will successfully function within a high-performing organization to join our team.

Previous care management experience is requested and experience with the below would be a plus:

• Work in concert with the Physician and/or Provider to coordinate a full continuum of health care services considering the patient’s unique social and cultural dynamics
• Assist patients in addressing concerns as needed through referral for assessment, and communication with healthcare team
• Maintain appropriate patient documentation in the EHR and care management software
• Develop and implement individualized care management plans for identified patients
• Provide patient education
• Connect patient with social and community support for continuity of care
• Educate patients and families on the importance of care management and the proper method to access care within the medical home environment
• Ensure follow-up with hospital discharge instructions for high risk, high acuity, high-cost recipients; ensure continuity of care
• Assist providers with coordination of services for high risk, high acuity, high-cost recipients by implementing Evidence Based Practices
• Advocate for patients to receive services that will improve their health condition
• Responsible for maintaining patient and family confidentiality in accordance with HIPAA
• Other job duties as required

QUALIFICATIONS

• Experienced MA, LPN, or Care Manager experience is highly preferred
• Must possess a valid driver’s license
• HEDIS Quality Measures experience a plus
• Excellent communication and customer service skills required Proficiency in Word and Excel required.
• Ability to work independently, while collaborating with other team members
• Ability to self-motivate, prioritize, and be willing to invest in a change process to improve efficiencies

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Virtual

Join Our Team

If you’re a friendly, organized, and service-oriented professional who enjoys helping patients and supporting a collaborative medical team, we’d love to connect.

Apply today or reach out to schedule a confidential conversation.

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