General Manager

General Manager

The Embers Hotel is seeking a detailed, customer-oriented and results driven General Manager to lead our team of hotel and restaurant hospitality professionals.

Tucked in the quaint mountain town of Blowing Rock, North Carolina, The Embers Hotel offers 36 guest rooms and suites with full-service restaurant and al fresco dining patio. Managed by Hay Creek Hotels, this boutique location embodies a fireside retreat with 4-star service in an approachable, natural setting.

Job Summary:

• Responsible for overseeing successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Private Events, and Engineering.
• Management of on-site short term rentals. 
• Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate one's overall experience at the property. Must be willing to become the face of the property, exercising pro-active community involvement and interpersonal guest services.
• Enforce outstanding internal and external customer service standards according to Hay Creek Standard Operating Procedures.
• Oversee and assist in all associate management, including creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
• Manage positive Employee Relations to instill a fun, exciting work environment in line with HCH Beliefs and Culture Model.
• Manage overall hotel and departmental budgets through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
• Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
• Work closely with all Managers in developing sales and marketing strategies (i.e.; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.

• Recent 3+ years Hotel General Manager experience required
• Strong background in both Rooms Division and F&B operations
• Experience in luxury environment 
• Excellent computer skills including; Excel, Word & Outlook
• Experience in Property Management and POS Software
• Excellent verbal and written communication skills.
• Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
• Daily Revenue and P&L Reporting exposure and knowledge
• Strong background in hotel forecasting preferred
• Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
• Ability to establish a strong service culture and maintain high customer service standards
• Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
• Successful completion of background check and/or DMV check.
• Weekend availability for high volume days is required