Banking Operations Analyst - Account Maintenance

JOB DESCRIPTION

Account Maintenance Analyst - Banking Operation
Location: Johnston, RI
Pay Rate: $26.38/hr W2
Duration: 6 months
Work Arrangement: 100% Onsite
Hours: 40 hours/week
Schedule: Monday–Friday, 8:30 AM–5:00 PM

Job Description
The Business Support Analyst provides operational support for the Consumer Specialty Operations Account Maintenance & Support team. This role performs critical customer-impacting activities supporting regulatory compliance, account servicing, and recovery operations.
The associate will ensure timely and accurate processing of account-related requests, correspondence, and account maintenance activities while meeting established SLAs and quality standards.
This position requires strong attention to detail, organization, confidentiality, and the ability to work effectively in a fast-paced, highly regulated environment.

Primary Responsibilities

• Process incoming mail operations, including researching, categorizing, and distributing correspondence to multiple teams across the Collections organization.
• Perform quality control reviews of Recovery Letters and Receipts to ensure accuracy, consistency, and compliance with company and regulatory requirements.
• Review Power of Attorney and Authorization documents received via mail, fax, or email and perform necessary account maintenance.
• Perform account tagging and maintenance activities to ensure customer records reflect current account instructions and restrictions.
• Complete customer-impacting activities accurately and within established turnaround times and SLAs.
• Maintain accurate documentation and records for audit and compliance purposes.
• Partner with internal business partners, collections teams, compliance, legal, and customer service departments to resolve account-related inquiries.
• Identify process improvements that increase efficiency, reduce risk, and improve the customer experience.
• Support departmental objectives, reporting requirements, and special projects as assigned.

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Strong attention to detail and commitment to accuracy.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a production-driven environment.
• Proficiency with Microsoft Office applications and operational systems.
• Ability to appropriately handle confidential and sensitive customer information.

Preferred Qualifications

• Experience in banking, financial services, operations, collections, recovery, or customer servicing.
• Knowledge of account maintenance, recovery operations, or regulatory compliance processes.

Work Schedule

• Hours per Week: 40
• Schedule: 8:30 AM–5:00 PM
• Work Arrangement: Onsite