Customer Service Engineer (CT/MRI/PET-CT/X-Ray/Angiography )

Customer Service Engineer (CT/MRI/PET-CT/X-Ray/Angiography)

Lond Island, NY & Trenton, NJ

$90k - $120k

The Company

 A leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. This business is passionate about expanding their customer sales and support structure, embracing the highest quality and craftsmanship in each of their medical imaging products, and dedicated to building an outstanding organization.

The Opportunity – Customer Service Engineer (CT/MRI/PET-CT/X-Ray/Angiography)

Key Responsibilities

·       Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry

·       Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products

·       Embrace new technology while levering core strengths in customer service and service support

·       Play a key role in new, first-of-a-kind medical imaging system product launches in the US market

·       Continually build competence in providing technical assistance and support to our customers

·       Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction

·       Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region

·       Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate.

·       Analytical mindset with the ability to leverage data and market insights to drive decision-making. You are open to new ideas and believe in continuous learning to develop new competencies. Ability to think and work independently and anticipate changing business, project, and supplier needs.

·       Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production capabilities, and capacity.

The Candidate

Required Experience

·       Strong customer communication skills with ability to effectively communicate both verbally and in writing

·       Demonstrated ability to contribute to a team environment focused on customer success

·       Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others;

·       Valid driver's license and good driving record required;

·       Willingness to travel extensively (at least 75%) as needed for customer support and training.

Why Join?

·       Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date

·       401K Plan with company match and ongoing company contribution

·       Paid time off – Vacation (12 days - prorated upon hire), floating holidays and sick time

·       Employee performance Related Incentive Bonus – Includes Cash Bonuses