3PL Customer Service Representative

The 3PL Customer Service Representative plays a crucial role in managing logistics and customer relations within a small, dedicated team. This position requires hands-on coordination with 3PL operations, including communication with customers and warehouse support. The ideal candidate is comfortable working independently, and capable of bridging communication between customers and warehouse staff while managing shipping and receiving documentation efficiently.

Responsibilities

• Coordinate 3PL activities and ensure timely order processing
• Communicate effectively with customers via email and phone
• Track orders and manage shipping and receiving documentation
• Support warehouse operations and collaborate with floor staff as needed
• Resolve issues promptly to maintain customer satisfaction
• Maintain accurate data entry and manage scheduling adherence
• Provide bilingual support in English and Spanish
• Work independently with minimal supervision

Required Qualifications

• 1+ years of experience in 3PL customer service

Preferred Qualifications

• Knowledge of Bill of Lading (BOL)
• Experience with shipping and receiving documentation
• Understanding of warehouse operations
• Strong customer communication skills
• Bilingual in English and Spanish
• Professional phone etiquette and email correspondence
• Effective problem-solving abilities
• Familiarity or willingness to learn proprietary 3PL platforms