Technical Business Analyst

Job Title: Technical Business Analyst
Location: Elma New York 14059
Shift:1st Shift
Duration: 12 Months with possible extension

JOB DESCRIPTION
As the Secure Collaboration Test Coordinator, You Will

• Develop and maintain integrated test execution plans, calendars, tester rosters, persona coverage, scenario assignments, evidence expectations, and completion milestones.
• Coordinate Phase 2 application validation, including login/navigation checks, identity-dependent functionality, workflow routing, notifications, file/resource dependencies, and application owner feedback.
• Coordinate Phase 3 persona and journey validation across GCCH Native, Commercial Native, Dual-Tenant, Administrative, Knowledge, Technical, Front Line, People leader, Executive/VIP, Support, and cross-tenant interaction personas.
• Onboard pilot participants, schedule testing sessions or office hours, manage tester communications, track participation, and coordinate substitutions when coverage gaps arise.
• Ensure test evidence is captured consistently, including pass/fail status, observations, difficulty/confusion indicators, screenshots or supporting evidence, workarounds, and communication/training needs.
• Maintain a consolidated findings log and coordinate triage of defects, remediation actions, support process gaps, adoption risks, communication/training items, and accepted constraints.
• Prepare weekly or cadence-based dashboards showing completion status, persona coverage, application coverage, blockers, open findings, go-live risks, and readiness recommendations.
• As a stretch goal, identify application validation scenarios that may be reusable for DR testing, platform changes, future migrations, or operational health checks, and maintain a catalog of candidate reusable validation assets.

Scope Boundaries This role owns

• Testing calendars, test execution tracking, tester follow-up, evidence completeness, findings administration, readiness reporting, and test coordination meetings.
• Operational communication with testers and managers regarding testing activities and completion expectations.
• Identification and cataloging of reusable validation opportunities that emerge from application validation.

This role does not own

• Final architecture decisions, tenant design decisions, or Secure Collaboration methodology ownership.
• OCM strategy, communications strategy, training content ownership, or enterprise framework institutionalization.
• Application remediation, platform engineering, IAM configuration, endpoint engineering, service desk process ownership, or hands-on automation development unless separately assigned.

Required experience and capabilities

• Experience coordinating UAT, pilot testing, application testing, business readiness, or similar cross-functional validation activities.
• Ability to take an approved framework or test plan and turn it into executable assignments, schedules, tracking tools, and status reporting.
• Strong organizational discipline and follow-up skills across many testers, scenarios, applications, open items, and stakeholders.
• Strong facilitation skills for test check-ins, office hours, issue triage meetings, status reviews, and tester onboarding.
• Ability to work with both technical and non-technical participants and translate issues into actionable next steps.
• Comfortable using Microsoft 365 tools such as Excel, SharePoint, Teams, Outlook, and Word to manage execution artifacts and reporting.
• Ability to distinguish between defects, configuration remediation, support process gaps, communication needs, training needs, adoption risks, and accepted constraints.
• Clear written communication skills and ability to produce concise status updates for project leaderhip.

Preferred experience and capabilities

• Experience with Microsoft 365, identity, endpoint, collaboration, tenant migration, or regulated collaboration projects.
• Experience coordinating testing for applications, workflows, integrations, or business processes.
• Experience with defect tracking, readiness dashboards, UAT tools, project trackers, or structured issue logs.
• Experience working with OCM, UX, Service Desk, application owners, infrastructure teams, or cybersecurity/compliance stakeholders.
• Familiarity with DR testing, operational readiness testing, or reusable validation asset development; basic awareness of automation concepts is helpful but not required.

Success Measures

• Application validation and persona/journey validation are planned, assigned, executed, and tracked against agreed milestones.
• Tester participation, coverage gaps, blocked scenarios, and readiness risks are visible early enough to correct.
• Findings are captured consistently and routed to clear owners for defect resolution, remediation, support process improvement, communication, training, or acceptance.
• Program coordinatorership receives concise, evidence-based readiness reporting that supports deployment decisions.
• Testing evidence is complete enough to support stakeholder confidence, post-pilot lessons learned, and future reuse.
• Reusable application validation scenarios are identified and cataloged for potential DR testing and future project use.

Candidate Profile

The strongest candidate is likely to come from a UAT coordinator, business analyst, PMO analyst, project coordinator, application testing coordinator, change management coordinator, service readiness coordinator, or technology project coordinator