Customer Service Representative

We are looking for a customer-focused Customer Service Representative to support daily client interactions and administrative tasks in Cerritos, California. This Contract to permanent opportunity is ideal for someone who communicates clearly, stays organized, and can manage a high volume of inquiries across phone and email channels. The person in this role will help customers with orders, appointments, and product or showroom-related questions while maintaining accurate records and delivering a detail-oriented service experience.

Responsibilities:
• Respond to incoming customer calls and emails with timely, attentive, and solution-oriented support.
• Handle a steady flow of inbound and outbound communication to assist with questions, follow-ups, and service updates.
• Enter customer orders and service details accurately into internal systems while maintaining complete records.
• Coordinate and schedule appointments based on customer needs and business availability.
• Welcome and assist visitors in the showroom, providing information and directing them to the appropriate resources.
• Update spreadsheets, documents, and customer files using Microsoft Excel and Microsoft Word.
• Resolve routine customer concerns efficiently and escalate more complex issues when needed.
• Support day-to-day call center operations by documenting interactions and ensuring a consistent customer experience.• Previous experience in customer service, call center support, or a similar client-facing position.
• Ability to manage inbound calls, outbound calls, and email correspondence with accuracy and attention to detail.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Experience processing orders, maintaining records, and coordinating appointments.
• Working knowledge of Microsoft Excel and Microsoft Word.
• Comfortable assisting customers in both phone-based and in-person showroom environments.
• Effective communication skills and the ability to remain organized in a fast-paced setting.