Wayne Transportation Specialist (Office Assistant)

Transportation Specialist

Compensation: $20.25 per hour

Work Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m.; additional hours as operationally required.

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Make an Impact at RTS

At RTS, we connect our community to the people, places, and opportunities that matter most. As a Transportation Specialist, you'll play a key role in delivering outstanding customer service while supporting daily transit operations through scheduling, dispatching, reporting, and administrative coordination.

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Why Join RTS? Staying Healthy

• Medical, Dental & Vision
• Flexible Spending Account

Feeling Secure

• Pension
• Deferred Compensation
• Life, Disability & AD&D Insurance

Work-Life Balance

• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• 24/7 Fitness Center
• Wellness Program
• Employee Discounts

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About the Role

The Transportation Specialist provides administrative, scheduling, dispatching, customer service, financial, and reporting support to regional transit operations while ensuring compliance with operational and government requirements.

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What You'll Do

• Answer customer and employee calls and provide exceptional customer service.
• Schedule rides and maintain accurate scheduling records.
• Dispatch Bus Operators and communicate service updates.
• Reconcile manifests, fares, and prepare deposits.
• Manage Medicaid transportation documentation and billing.
• Prepare invoices, payments, reports, and financial documentation.
• Maintain operational records and regulatory documentation.
• Order office supplies and employee uniforms.
• Issue DSS bus passes.
• Provide departmental support and perform other duties as assigned.

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What We're Looking For Required Qualifications

• High School Diploma or GED.
• Two years of office experience or equivalent combination of education and experience.

Knowledge, Skills & Abilities

• Customer service
• Communication
• Microsoft Office
• Organization
• Time management
• Attention to detail
• Accounting basics
• Ability to multitask

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Working Conditions & Physical Requirements

Office environment requiring prolonged sitting, computer use, occasional standing, walking, lifting up to 10 pounds, and moderate noise. Reasonable accommodation will be made for qualified individuals with disabilities.

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Equal Employment Opportunity

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, citizenship or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic protected by applicable federal, state, or local law. RGRTA will provide reasonable accommodations to qualified applicants and employees with known disabilities unless doing so would impose an undue hardship on the operation of the organization.

For safety-sensitive positions, RGRTA maintains a drug- and alcohol-free workplace in accordance with Department of Transportation (DOT) and Federal Transit Administration (FTA) regulations. Applicants for safety-sensitive positions must successfully complete a pre-employment drug test and receive a verified negative test result before performing safety-sensitive functions. Employees in these positions are also subject to additional drug and alcohol testing throughout their employment as required by applicable regulations.

As required by law, RTS tests for a variety of substances, including cocaine, amphetamines, opioids, phencyclidine (PCP), and marijuana metabolites. Please be aware that marijuana can remain detectable in the body for an extended period of time—sometimes more than 30 days—and may result in a positive drug test long after use.