Administrative Assistant

We are looking for a detail-oriented Administrative Assistant to support client-facing operations in Minneapolis, Minnesota. This is a Contract position suited for someone who can balance administrative coordination, responsive communication, and relationship support in a fast-paced environment. The person in this role will help deliver a strong client experience by organizing account activity, handling requests with professionalism, and keeping records and workflows accurate and up to date.

Responsibilities:
• Coordinate day-to-day administrative support for assigned client accounts, ensuring requests are handled promptly and professionally.
• Oversee client setup activities, including onboarding coordination, account documentation, and introductions to internal team members.
• Maintain accurate records within company software and related bookkeeping platforms to support organized account management.
• Assist with client communications tied to proposals, service updates, and ongoing account needs in partnership with business development teams.
• Monitor service commitments for existing clients and work with internal departments to help ensure deliverables align with agreed expectations.
• Identify client concerns, gather relevant details, and help drive timely solutions by involving the appropriate team members.
• Build strong working relationships with key client contacts through clear communication and dependable follow-through.
• Track account objectives such as renewals, service milestones, and annual planning activities to support long-term client success.
• Prepare and update service request lists, account records, and related administrative documentation as client needs evolve.
• Support follow-up efforts on overdue receivables for assigned accounts when balances extend beyond established timelines.• 2+ years of experience in an administrative assistant, account support, or client service role.
• Strong customer service skills with the ability to manage inbound and outbound communication with attention to detail.
• Proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
• Experience with data entry and maintaining accurate records across multiple systems.
• Ability to schedule appointments, manage priorities, and stay organized in a deadline-driven environment.
• Clear written and verbal communication skills for email correspondence and client interaction.
• Comfortable handling time-sensitive requests with patience, diplomacy, and attention to detail.