Service and Parts Advisor - Customer Service

Service and Parts Advisor – Customer Service

·         $25-$30/Starting hourly

·         Hooksett, NH

·         Monday – Friday

·         First Shift – 8am – 5pm

What’s in it for you?

If you’re great with people, know your way around a vehicle, and are looking for something a little different, this could be a great fit. You’ll get $25–$30/hour to start, a consistent schedule, and the chance to build on what you already know!

Why choose us?

Check out our reviews on Google and see for yourself why people LOVE working with Express.

Duties:

·         Coordinate and oversee vehicle repairs from diagnosis through completion.

·         Communicate with customers, Technicians, warranty companies, vendors, and internal departments.

·         Interview customers to determine repair needs and provide recommendations and estimates.

·         Assign and dispatch work to Technicians while ensuring fair workload distribution and timely completion.

·         Review repairs in progress, confirm diagnoses, and approve repairs according to established guidelines.

·         Create, update, and finalize repair orders and purchase orders.

·         Perform road tests to verify vehicle concerns and complete repairs.

·         Process customer payments and cash transactions.

·         Assist with parts ordering, receiving, returns, and inventory as needed.

·         Monitor dispatch systems, timecards, and repair tracking to ensure accuracy.

·         Identify safety concerns and escalate issues when necessary.

·         Provide coverage for Service Advisor, Dispatcher, and Parts Counter duties as needed.

·         Perform other duties and special projects as assigned.

What we look for...

·         Strong communication and customer service skills

·         Team-oriented, positive, and dependable attitude

·         Strong attention to detail and ability to follow established procedures

·         Ability to think independently and adapt to changing situations

·         Basic automotive/mechanical knowledge or experience

·         Ability to confidently recommend and sell services when needed

·         Strong computer skills

·         Ability to communicate effectively with customers, Technicians, and other departments

·         Professional and constructive approach to problem-solving

·         Valid driver’s license and acceptable driving record

Ready to shift your career into gear? We’d love to hear from you!

Enjoy a stable first-shift schedule with weekends off while working for a growing company that values accuracy, reliability, and teamwork. This role offers a great balance of warehouse responsibilities with the occasional opportunity to get out of the warehouse for local deliveries and pickups, providing variety throughout your workweek. You'll have the chance to learn new skills, including forklift operation, and work in an environment where attention to detail and quality are recognized and appreciated. As one of the company's representatives during customer interactions, you'll play an important role in maintaining strong customer relationships and contributing to the overall success of the team.