Mooville Guide

Title: Mooville Guide

Department: LDSC

Reports To: Tour Operations Manager

Employment Type: Part-Time

Position Summary:

The Outdoor Activities Team Member is responsible for delivering a fun, safe, and memorable experience for all Mooville guests. This role focuses on supervising outdoor activities, ensuring strict adherence to safety procedures, and providing friendly, high-quality customer service. Team members serve as positive ambassadors of Mooville by creating a welcoming environment and assisting guests of all ages.

Duties and Responsibilities:

• Actively monitor guests participating in outdoor activities to always ensure safe behavior.
• Follow all Mooville safety policies, procedures, and emergency protocols.
• Conduct daily routine safety checks on activity areas, equipment, and surroundings.
• Clearly explain rules, safety guidelines, and proper use of equipment to guests
• Respond quickly, calmly, and appropriately to incidents, injuries, or emergencies.
• Report safety concerns, hazards, or maintenance needs to supervisors promptly.
• Greeting guests warmly and assist them with activities, questions, and directions.
• Create a positive, inclusive, and engaging experience for guests of all ages.
• Communicate clearly and professionally with guests, coworkers, and supervisors.
• Handle guest concerns or complaints with courtesy, patience, and professionalism.
• Encourage participation and help guests feel comfortable and confident during activities.
• Work cooperatively with other team members to maintain smooth operations.
• Assist with setup, breakdown, and general cleanliness of activity areas.
• Maintain a professional appearance and follow Mooville dress code standards.
• Perform additional duties as assigned to support daily operations.

Job Requirements:

• Strong customer service and communication skills.
• Ability to follow safety rules, regulations, and procedures consistently.
• Have a friendly, outgoing, and positive attitude.
• Ability to remain calm and professional in a busy or stressful environment.
• Previous customer service experience in an outdoor recreation or safety role. (Preferred)
• Be able to lift moderately heavy objects.
• Effective listening and communication skills.
• Demonstrated integrity and ethical standards.
• Able to handle a moderate activity level and maneuver quickly.
• Dependable, Available, Responsible, Teachable & Reliable.
• Manages time effectively and adapts quickly to changing priorities

Work Requirements:

• Ability to work outdoors in various weather conditions.
• Ability to stand, walk, and move for extended periods.
• Capability to lift, carry, or move equipment as needed (within reason)
• Availability to work weekends, holidays, and peak activity times.