Operations Supervisor - New Bedford Harbor Hotel, Downtown New Bedford, MA

Join our Team! New Bedford Harbor Hotel is looking for an Operations Supervisor to join the Leadership team!

Our Operations Supervisor oversees day-to-day operations to ensure all our guests receive an exceptional experience while maximizing profitability. This position provides leadership, coaching, and operational support across key departments, including Harbor Hotel Front Desk, Housekeeping, 222 Union Food & Beverage.

The ideal candidate is a hands-on hospitality professional with strong leadership skills, sound business judgment, and a commitment to maintaining the highest standards of guest service and operational excellence.

Key Responsibilities

• Assume responsibility for departments as assigned by the General Manager.
• Monitor and analyze guest satisfaction scores with staff and management, identify opportunities for improvement, and develop strategies to enhance the guest experience.
• Ensure guest reviews are responded to promptly and professionally.
• Respond promptly and effectively to guest and employee needs, concerns, and requests.
• Assists with food and beverage events, including staffing, service execution, and food quality.
• Participate in weekly management meetings and monthly department meetings.
• Support the onboarding and training of new team members
• Assist with coverage across departments as needed to maintain smooth hotel operations.

PAY: $20 -$23 PER HOUR

JOB TYPE: FULL - TIME, Weekends & Holidays

What We’re Looking For

We are seeking a motivated hospitality leader who is comfortable being hands-on, supporting multiple departments, developing employees, and driving both guest satisfaction and financial performance. The successful candidate will bring a positive attitude, strong attention to detail, and a passion for creating an outstanding hotel experience.

Apply today to become an integral part of our leadership team!

Requirements

• Availability and flexibility to work across all hotel departments as operational needs require.
• Solid knowledge of the hotel and hospitality industry, gained through relevant experience and/or training.
• Excellent verbal and written communication skills, with the ability to effectively communicate with guests, employees, vendors, and management.
• Strong problem-solving and decision-making skills.
• Commitment to exceptional guest service and operational excellence.

Benefits

• DailyPay - Get Paid Any Day!
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training