Call Center Sales Retention Agent

Seeking a Customer Service Retention & Sales Representative responsible for delivering exceptional customer experiences while proactively identifying opportunities to retain customers and promote additional products or services. You will serve as a trusted advisor—listening carefully to customer needs, resolving concerns with professionalism and empathy, and recommending solutions that improve the customer experience, strengthen loyalty, and create value for both the customer and the business. Previous sales experience or sales exposure is highly beneficial for success in this role.

Pay Rate: $17/hr + Performance-based bonus opportunities

 Schedule: Ability to work a flexible schedule between the hours of 8:00 AM and 8:00 PM EST ( Monday - Friday)

Start Date(s): 8/31 + 9/28

Length: 6 months+

Work Location: 2020 Union Carbide Drive, Building 6000, South Charleston, WV 25303

Key Responsibilities

• Deliver high-quality customer service via phone in a professional, friendly, and efficient manner.
• Retain customers by identifying needs, resolving concerns, and presenting relevant products, services, and save offers that align with the customer’s situation.
• Leverage consultative selling techniques to uncover opportunities for upselling, cross-selling, and strengthening long-term customer loyalty.
• Accurately process save transactions, service requests, and account updates in a timely manner.
• Use effective communication, probing, and active listening skills to fully understand the customer’s needs and recommend best-fit solutions.
• Clearly explain products, pricing, fees, adjustments, promotions, and service details in a way that builds confidence and supports informed decision-making.
• Follow structured call flows designed to optimize both the customer experience and retention/sales success.
• Demonstrate professionalism, patience, empathy, and sound judgment while navigating objections, service issues, and challenging customer interactions.
• Maintain accuracy in documentation and adhere to all compliance, quality, and scripting requirements.
• Identify opportunities to add value during customer interactions by promoting solutions that enhance the customer’s overall experience and meet business objectives.

Qualifications

• 2+ years of call center or high-volume customer service experience.
• Previous retention, save desk, subscription, or service-based customer support experience.
• Prior sales experience (inside sales, upselling, cross-selling, consultative sales, or revenue-generating customer support) strongly preferred.
• Proven ability to influence customer decisions and promote value-based solutions.

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.