Front Desk Receptionist/Patient Services Representative

Position Summary

The Medical Receptionist provides front-desk and administrative support in a healthcare setting, ensuring patients receive a welcoming and efficient experience. This position handles patient registration, scheduling, insurance verification, check-in/check-out, payments, telephone communication, and electronic health record (EHR) documentation.

Key Responsibilities

• Greet patients and provide professional, courteous customer service.
• Complete patient check-in and check-out according to established procedures.
• Register patients and schedule appointments accurately within the EHR.
• Verify insurance eligibility and coverage using automated payer systems.
• Collect applicable copays, coinsurance, and other patient payments.
• Process self-pay patients according to established guidelines.
• Scan and upload patient forms, identification, insurance cards, and other documents into the EHR.
• Receive incoming calls and appropriately route calls or document messages in the EHR.
• Assist patients with Patient Portal enrollment and basic access questions.
• Support Telehealth visit processing and appointment coordination when applicable.
• Assist with medical records and referral-related administrative functions.
• Maintain accurate patient information and documentation.
• Protect patient confidentiality and follow applicable healthcare policies and procedures.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of experience working with computers and electronic health records preferred.
• Ability to read, write, and understand medical terminology.
• Knowledge of insurance eligibility and basic patient billing concepts.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work accurately in a fast-paced medical office environment.
• Comfortable using EHR systems, computers, telephones, and standard office equipment.

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.