Contact Center Representative
| Verified Pay check_circle | Provided by the employer$17 per hour |
|---|---|
| Hours | Full-time |
| Location | Plantation, Florida |
Compare Pay
Verified Pay check_circleProvided by the employer$13.62
$17.00
$27.75
About this job
Job Description
Location: Onsite Plantation Florida
Pay: $17 per hour and $18 if bilingual Spanish and English
Start: September 2026
Hours of Operation: Monday - Sunday (8am - 9pm) Will be assigned a 40 hour shift after training.
Title: Contact Center Representative
Responsibilities:
Serve as a single point of contact for the customer and form a strong relationship to support them
Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future needs or potential opportunities to improve the experience
Conduct proactive research on assigned member accounts to identify service issues
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
Upselling
Experienced in upselling products and services to members while confidently overcoming objections.
Qualifications:
- High school diploma or GED
- At least one year of customer service experience
- Reliable Attendance and Transportation to work onsite
- Strong organizational, communication, and customer service skills
- Professional communication both written and verbal
- Proven ability to upsell products and services, build rapport with members, and navigate objections to drive results.
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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