Customer Service Representative - Remote

Job Title: Customer Service Rep/Member Service Representative

Location: Akron, OH - Remote

Contract Length: 5 Months

Training & Orientation:

1. 4 Weeks Onsite Training Required
2. Occasional onsite visits may be required after training

Schedule:

1. Monday–Friday
2. 8:00 AM – 5:00 PM

Job Description:
We are seeking an experienced Member Service Representative to provide exceptional customer support and personalized service to members regarding health insurance, benefits, eligibility, claims, billing, and authorizations. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to work efficiently in a fast-paced call center or administrative support environment.

Key Responsibilities:

1. Provide personalized assistance to members by phone, electronically, or in person regarding enrollment, benefits, eligibility, claims, billing, and authorizations
2. Handle member questions, concerns, and complaints professionally and efficiently
3. Document all member interactions accurately within tracking systems
4. Route inquiries appropriately for timely resolution
5. Maintain confidentiality of member health and business information
6. Meet departmental quality and productivity standards
7. Demonstrate empathy, professionalism, and excellent customer service during all interactions
8. Utilize internal systems including EMR platforms, Amisys, Macess, and other customer service tools
9. Work collaboratively with management and other departments to resolve member concerns
10. Organize workload and manage time effectively in a fast-paced environment
11. Follow all regulatory, departmental, and company policies and procedures

Minimum Qualifications:

1. High School Diploma or GED required
2. College experience preferred
3. Minimum 2+ years of customer service, call center, or administrative support experience
4. Medicare and/or health insurance experience strongly preferred
5. Strong verbal and written communication skills
6. Experience working with Windows-based computer systems
7. Comfortable using office equipment, headset systems, VPN, WiFi, and computer applications
8. Ability to maintain professionalism and empathy during member interactions
9. Strong problem-solving and decision-making abilities
10. Ability to work independently in a remote work environment after training

Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.

As a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.