Customer Support Specialist, Chat and Email | 5k Sign on Bonus
| Verified Pay check_circle | Provided by the employer$20 - $23 per hour |
|---|---|
| Hours | Full-time |
| Location | 1349 Empire Central Suite 1200 Dallas, Texas open_in_new |
About this job
Job Description
5k Sign-On Bonus
$20 to $23 an hour. No phone calls. Three days off every week.
Etech Global Services is hiring Customer Support Specialists in Dallas to support a
fast growing financial technology platform. You will work entirely in chat and email. No
inbound calls, no outbound calls, no sales quota.
What you get
- $20 to $23 an hour depending on experience and assessment results
- $5,000 Sign on bonus,
- Four day work week. Three days off, every single week
- Fully paid training from day one
- Medical, dental, vision, and 401k
- Onsite in Dallas at 1349 Empire Central, Suite 1200
The schedule, stated plainly
Thursday, Saturday, Sunday, and Monday, 12pm to 11pm. Four shifts, forty hours,
three days off. This schedule includes weekends. If that does not work for your life,
this is not the right role, and we would rather tell you now than in week three.
What you will actually do
- Answer customer questions over chat and email, clearly and in writing
- Investigate account and transaction issues and explain what happened
- Handle frustrated customers with money on the line, calmly and in writing
- Escalate what needs escalating and document what you did
What we need from you
- Strong written English. This job is writing, all day
- Comfort working independently on a computer
- High school diploma or equivalent
- Prior support, moderation, gaming, fintech, or crypto experience is a plus, not a
- requirement
Next class starts August 31, 2026. You can also apply at
https://www.etechgs.com/. We respond to every applicant within one business hour
Etech's Vision
To make a remarkable difference for our people, our customers and within our communities.
Etech's Mission
Etech is a servant leader organization providing superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.
Our Character Commitments
Etech's success can be attributed to these 12 character commitments. They are the very foundation of the company. Each employee in the organization, regardless of position, is trained and strives to exemplify these characteristics in everything they do.
Integrity
Valuing People
Teamwork
Accountability
Communication
Vision
Adaptability
Humility
Creativity
Teachability
Positive Influence
Courage
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