Replacement Account Representative

Day in Life:

The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. Main responsibilities will be account management along with increasing revenue and market share.

This rate for this position is $18 per hour.

What You’ll Do:

• Develop and maintain a thorough understanding of rental and fleet operating systems to effectively support daily operations.
• Support Fleet Account Managers by applying critical thinking and problem-solving skills to resolve customer and operational issues.
• Assist with the facilitation and coordination of new hire training classes for Fleet Account teams.
• Provide support to fleet partners throughout the entire rental lifecycle, from reservation creation through final invoicing.
• Collaborate as part of a diverse team dedicated to delivering premier service to both internal and external customers.
• Identify, develop, and implement process improvements to streamline workflows and increase operational efficiency.
• Communicate professionally with Vice Presidents, C-suite executives, and other key stakeholders within client organizations.

What We’re Looking For:

• High school diploma or GED required; associate or bachelor's degree preferred.
• Demonstrated passion for delivering exceptional customer service.
• Strong written and verbal communication skills with excellent grammar and professionalism.
• Excellent organizational, critical thinking, and decision-making abilities, including effective time management and prioritization skills.
• Proven ability to work independently and manage responsibilities with minimal supervision.
• Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Word.
• Solution-oriented mindset with the ability to leverage analytical and customer service skills to resolve challenges effectively.
• Strong ability to collaborate with internal and external stakeholders across multiple functions and geographic locations.
• Flexible and adaptable, with the ability to perform effectively in dynamic and ambiguous environments.
• Results-driven professional with strong problem-solving skills and the ability to make sound business decisions.
• Goal-oriented with a demonstrated ability to work autonomously while meeting performance objectives.
• Knowledge of Hertz Local Edition (HLE) operations and/or Hertz systems is a plus.
• Hybrid work schedule at the Wheels office 3 days per week

What You’ll Get:

• 40% off any standard Hertz Rental  
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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