Reception/Customer Service

Enjoy helping and talking to people on the phone and in-person… both clients and teammates in the office. You are comfortable working on a computer all day and are detailed oriented as well, so you are computer literate. You desire to be part of a team and want to be part of the solution and not the problem. Job Functions:o Welcome face of the Agency to people that call on the phone and walk in the front door.o Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper.o Answer multi-line phone system and distribute calls to the team accordingly.o Supporting teammates with follow-up for clients and prospects.o Promptly respond to client needs either on the phone or electronically. o Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs.o Retrieve, open and distribute mail accordingly.o Process main email inbox and deliver to appropriate team member.o Process all outgoing mail.o Input Claims into the agency management system.o Process web downloads.o Maintain cleanliness, organization and restocking coffee supplies of office lobby.o Keep on-going inventory office supplies and order new supplies as needed.