Customer Service Representative

Deal with the customers via emails, over the phone, or face to faceListen to the customer needs patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.Respond to the problems of the customer promptlyLook after the customer accounts and update their transaction statusDraft the necessary documents, letter or statements, as required by the customerMaintain records of interactions with the customers in an orderly mannerCoordinate with the internal department to find solutions and resolve mattersMaintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.