Customer Service Coordinator

We are looking for a detail-oriented Customer Service Coordinator to support customer operations for a stone, glass, and concrete manufacturing environment in California. This contract opportunity with permanent potential is ideal for someone who can manage complex service requests, coordinate order activity accurately, and help maintain smooth communication between customers and internal teams. The role requires strong attention to detail, comfort with math-based tasks, and the ability to keep multiple transactions moving efficiently in a fast-paced setting.

Responsibilities:
• Respond to customer questions and service requests promptly while providing accurate updates on orders, deliveries, and account-related activity.
• Enter and maintain customer orders, shipment details, product releases, and revisions with a high degree of accuracy.
• Coordinate transaction processing related to assay exchanges, metal settlements, transfers, and outbound shipments.
• Work closely with production and logistics teams to help keep schedules on track while supporting cost-conscious operations.
• Monitor open customer activity and resolve discrepancies by investigating issues and communicating next steps clearly.
• Use SAP and related ERP tools to manage records, process transactions, and support day-to-day customer service functions.
• Prepare and review documentation to ensure order information, shipment records, and related data are complete and correct.
• Contribute to a positive customer experience by balancing service quality, operational efficiency, and timely follow-through.• At least 2 years of customer service experience in a fast-paced business environment.
• Experience working with SAP and ERP systems is required.
• Strong verbal and written communication skills with the ability to interact professionally across teams and with customers.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Solid analytical thinking and problem-solving ability with careful attention to detail.
• Strong organizational skills and the ability to manage multiple competing priorities effectively.
• Ability to work both independently and collaboratively within a team setting.
• Good mathematical ability, including comfort with basic calculations and data-related tasks.